Support

Contact us

Email wilson07131@gmail.com. We usually reply within one business day.

If your question is about a purchase, include your order number — you'll find it in the app under My eSIMs.

In the app you can also go to Account → Contact support, which opens an email for you.

Installing your eSIM

• Install before you travel: My eSIMs → your eSIM → Install eSIM (iOS 17.4 or later), or Install & QR code.
• QR codes usually work only once. Don't delete the eSIM from your iPhone after installing it.
• Your iPhone must support eSIM and be carrier-unlocked.

No data when you arrive

• In Settings → Cellular, choose the Pixroam eSIM for Cellular Data.
• Turn on Data Roaming for the Pixroam eSIM.
• Still not working? Restart your iPhone, then contact us with your order number.

Refunds

• eSIMs can't be refunded once purchased, even if not installed.
• If we can't deliver a working eSIM (for example, it fails to issue), we refund you in full.
• For anything else, email us with your order number and we'll look at it.

Receipts

Lemon Squeezy is the merchant of record for every purchase and emails your receipt.

Deleting your account

In the app, go to Account → Delete account.