Terms of Service

Effective 7 November 2026

What Pixroam is

Pixroam sells prepaid mobile data plans delivered as eSIM profiles, for use while you travel. You buy a plan in the app, we buy the matching profile from our supplier, and we deliver it to you as a QR code plus a set of manual installation details.

Read the next part carefully, because it decides who you talk to when something goes wrong. We are a reseller, not a telecommunications carrier. We do not own or operate any mobile network. The connectivity itself is provided by our supplier, eSIM Access, and by the local mobile networks it has agreements with in the country you are visiting. We are responsible for selling you the right plan and delivering it. We cannot control network coverage, network speed, or a local operator's decisions.

These Terms are between you and YIH-HSUAN WANG, an independent developer ("Pixroam", "we"). By buying or using a Pixroam eSIM, you accept them.

Your account

Sign in with Apple is the only way to sign in. There is no password and no email code, and your first sign-in creates your account automatically.

You may choose "Hide My Email" at Apple's prompt. If you do, we receive only Apple's private relay address and never your real one, and your account works exactly the same — we do not restrict, downgrade or refuse anything because of it.

Keep control of your Apple ID. Anyone who can sign in as you with Apple can reach your account, so keep two-factor authentication on. Tell us at wilson07131@gmail.com immediately if you think someone else has access.

One person, one account. Do not open an account on someone else's behalf without their permission.

Prices and payment

Prices are shown in the app before you buy, together with the plan's data allowance and validity period. The checkout page shows the amount and the currency your card will actually be charged in, which may differ from the currency displayed in the app. If your bank converts that amount or adds a foreign-transaction fee, that is between you and your bank — we neither set nor receive it.

Payments are processed by Lemon Squeezy, acting as Merchant of Record for your purchase. That means Lemon Squeezy is the seller of record for the payment: they take the money, issue the receipt, and handle any sales tax, VAT or GST that applies where you are. Checkout happens on a Lemon Squeezy web page opened from the app. We never see or store your card details.

Your order is confirmed only once Lemon Squeezy tells us the payment succeeded. If a payment is taken but your order is not confirmed within a reasonable time, contact us and we will fix it.

Delivery

As soon as your payment is confirmed we order the eSIM from our supplier and issue it to you. Delivery is electronic and normally takes a few minutes. You receive:

• the eSIM in the app, on the My eSIMs screen, with a QR code, one-tap installation and the manual details (SM-DP+ address, activation code, APN).

We never email you anything: not the QR code, not a receipt, not a sign-in code. Your eSIM stays in your account, so you can open the app and see it again at any time by signing in. Lemon Squeezy issues the payment receipt as Merchant of Record.

If issuing fails on the supplier's side we will retry. If it still cannot be issued, we cancel the order and refund it in full.

Install the eSIM while you still have a working internet connection — ideally before you leave home. A QR code can usually be scanned only once, so do not delete the eSIM from your phone after installing it. If you do delete it, contact us; whether it can be re-issued is the supplier's decision, not ours.

Your device must be compatible

Before you buy, it is your responsibility to check that:

• your phone supports eSIM, and
• your phone is carrier-unlocked.

A locked phone, or one without eSIM support, cannot use anything we sell. We show this warning before purchase. We cannot refund a plan because your device turned out to be unsuitable. If you are unsure, ask us before buying.

Refunds

In plain terms:

• eSIMs cannot be refunded once purchased, even if the eSIM has not been installed. We order your eSIM from our supplier the moment you pay. The plan page says "No refunds after purchase" before you pay.
• If we cannot deliver a working eSIM, we refund you in full. That covers an eSIM that was never delivered or could not be issued, a profile that will not install because of a fault in what we sent you, and a plan that turns out not to work at all in the destination you bought it for. Those are our problem.
• For anything else, email us with your order reference. We look at each case individually; a refund in any other case is at our discretion.
• The 7-day cooling-off period for online purchases does not apply once your eSIM has been issued. An eSIM is digital content that is delivered as soon as you pay, so it is excluded from the right of withdrawal under Article 19 of Taiwan's Consumer Protection Act (Regulations Governing the Reasonable Exceptions to the Right of Rescission in Distance Sales, Article 2(5)). Before you pay, the app asks you to confirm that you want it issued immediately on that basis.

What is not refundable: a change of mind (before or after installation), poor local coverage or speed (see below), a change to your travel plans, or a device that is locked or does not support eSIM.

To request a refund, email wilson07131@gmail.com with your order reference. Refunds are returned through Lemon Squeezy to the original payment method; how quickly the money appears depends on your bank.

Nothing in this section removes a statutory consumer right you have under the law that applies to you. Where your local consumer law gives you a stronger right than this section does, that law wins.

Coverage, speed and network quality

The coverage information, supported networks and speeds shown in the app come from our supplier and are indicative only. We do not promise:

• that you will have service at any particular place or time,
• any specific download or upload speed, or
• that a specific local operator will be available.

Mobile networks fail, get congested, throttle traffic, and go down for maintenance. Some countries deprioritise roaming traffic. Some plans are capped or slowed after a data threshold; where that applies, it is stated on the plan. If you need guaranteed connectivity for something critical, do not rely on a single travel eSIM.

Fair use and what you must not do

Plans are sold for normal personal use while travelling. You must not:

• resell, sublicense or commercially redistribute an eSIM or its activation details,
• use the connection for anything illegal where you are, including fraud, unauthorised access to other systems, or distributing malware,
• send bulk unsolicited messages, or run activity that damages or unreasonably burdens the network,
• use a plan permanently in your home country as a substitute for a local subscription, where the plan is not sold for that, or
• attempt to circumvent, reverse engineer or attack the app, our backend, or our providers' systems.

If you break these rules we may suspend or terminate the eSIM and your account without a refund, and where the law requires it we will cooperate with the authorities.

Validity and expiry

Every plan has a data allowance and a validity period. Unless the plan says otherwise, the validity period starts when the eSIM first attaches to a network in the destination. When either the data or the validity period runs out, the plan stops working. Unused data does not roll over and is not refunded.

Availability of the service

We try to keep the app and the ordering system running, but we do not promise uninterrupted availability. We may take the service down for maintenance, and we may change or withdraw plans at any time. That never affects an eSIM you have already bought.

Limitation of liability

To the maximum extent the law allows:

• Our liability to you is capped at the amount you paid for the affected order.
• We are not liable for indirect or consequential losses — missed flights, lost bookings, lost business, lost data, or the cost of buying connectivity elsewhere — arising from a network not working.
• We are not liable for the acts or omissions of local mobile operators.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Termination

You can stop using Pixroam at any time and delete your account from the Account tab in the app. Deleting your account does not cancel an already-installed eSIM and does not by itself trigger a refund — request the refund first.

We may suspend or close your account if you break these Terms, if we are required to by law, or if we reasonably suspect fraud. If we close your account for a reason that is not your fault, we will refund any unused, uninstalled eSIM.

Governing law

These Terms are governed by the laws of Taiwan (Republic of China). Disputes are submitted to the Taiwan Taipei District Court as the court of first instance, unless a mandatory consumer-protection rule where you live gives you the right to bring proceedings in your own courts, in which case that right stands.

Changes to these Terms

We may update these Terms. The version that applies to a purchase is the one published when you placed the order. If we make a material change we will update the effective date at the top of this page and tell you in the app before it takes effect. We do not send email, so the app is where notices appear.

Contact

Email: wilson07131@gmail.com

Operator: YIH-HSUAN WANG, an independent developer based in Taiwan.